The NZDF will provide you and your whānau the support and guidance you need when your loved one is deployed.
NZDF Deployment Support
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foreign
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our role is to provide welfare support
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to our
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service people who deploy on overseas
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missions and their families so we have a
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number of missions around the world
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we work try service so that's including
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it's not only army but we also look
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after our air force and navy personnel
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who go on land-based missions we don't
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look after the ships um that they've got
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another organisation to do that
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they go through a period of
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pre-deployment training and as part of
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that we have a welfare
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day
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and families can attend with their
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service person to learn about the
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mission to learn about the support
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services that are available to them
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while they're away and also um to learn
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about the emotional cycle of deployment
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which is a normal part of the process
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and they can collect resources they get
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to know who the dso is so we start to
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build that relationship
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over the period of the deployment they
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can then feel more comfortable in
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contacting us should they have any
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queries or concerns
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along the way
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so we produce a newsletter called the
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bugle and that goes out to families
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every month
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we call our families at least twice
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answer any queries or questions they
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might have rather than having to call us
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all the time it's just an opportunity
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for them to start communicating with us
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the other thing that we do is if we have
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a message or
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that we need to send out on behalf of
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joint forces
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we do that as well so we always say that
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we'll do that either by text by email or
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by phone depending on what the situation
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is and we can use a combination of any
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of those three so really what we're
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aiming to do is to provide
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peace of mind to our families
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while the deployment is underway so yeah
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you have cell phone numbers that they
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can call and text us and they have email
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addresses which they can reach out so
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whatever they feel most comfortable with
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they can reach out and talk to one of us
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so
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that's just a service that we provide to
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all our families
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Deployment Services Officers (DSOs)
There are two DSOs in the New Zealand Defence Force who facilitate support and welfare services to deployed people and their families. Their expertise is in the nature or deployments and troubleshooting the many and varied welfare situations that can arise when a family member is deployed. They have a close working relationship with the chain of command and Headquarters Joint Force New Zealand and can often provide answers to deployment related questions immediately.
The DSOs work in support of overseas operational missions and other selected activities. Their services are available 24/7 and they work across all three service in NZ.
For more information check out Homebase on the Forces4Families website.
How can a DSO support you?
Pre-deployment Welfare and Family Support Services briefings
Production and distribution of resources
Regular communication updates for whānau
Pre-deployment consultation, support and advice as required
Facilitating communication with deployed personnel if required
Direct support and liaison with personnel and whānau during an emergency situation
Welfare support and referral when necessary
Facilitating and delivering deployment community engagement activities
Naval Deployment Support
The Navy Community Office (NCO) event coordinators provide a confidential information service on matters of everyday interest or concern to the Naval Community. This includes all service members and their families anywhere in the world. As part of this service they provide out of hours, up to date information about Naval vessels via 0800 NAVY HELP.
NCO Support Available
Monthly community newsletter
Hosting and management of Naval community events
Ships’ homecomings
Family oriented seminars and outings
Emergency and welfare support for families
Facilitation of messaging to ship personnel.
Is it confidential?
All deployment staff operate under strict confidentiality codes. Unless there is a situation which poses imminent threat to the serving member or whānau, whereby the deployment member may have to contact the appropriate command or welfare services. For more information please contact your local deployment support officer.
Check out these helpful resources that you can use to help navigate the deployment. For children there are several activities, books and videos to watch. For more specific resources reach out to your local deployment support officer.