Specialist military support Ngā tautoko o Te Ope Kātua

Complex Care Coordinator
Kaitui Tiakinga Rarahi

Providing support to serving NZDF personnel with complex health needs.

Who do we help?

NZDF Regular Force and Active Reserve personnel.

What is Complex Care?

Complex care includes situations where:

  • Non-clinical demands of case management exceed the resources of the primary care team to provide
  • There are multiple external and/or internal stakeholders

Includes physical and psychological illness. For example:

  • Serious injuries;
  • Recurrent historical / chronic injuries;
  • Terminal illness / Palliative care;
  • Acute medical events / diagnosis;
  • Concussion / Severe Traumatic Brain Injury (TBI);
  • Complex mental health;
  • Prolonged medical downgrade; and
  • Complex surgery

What do Complex Care Coordinators do?

  • Act as the single point of contact for the patient / whānau for assistance, support and
    guidance during the serving member’s health journey;
  • Point of contact with all key stakeholders;
  • Follows MDT (Multidisciplinary Team) principles / recommendations of care;
  • Ensures that personnel are effectively receiving clear communication and coordinated support tailored to their needs;
  • Provides advice, information, clear communication lines and wrap around support;
  • Provides Command advice, recommendations and updates;
  • Understands the support and services available,
  • Assists with navigation of the New Zealand health services; and
  • Ensures the patient receives all entitlements and financial supports.

How do I get help from a Complex Care Coordinator?

Referral to a CCC can be from:

Resources and external providers

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